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Our Policies

Welcome to 1313FOG (Fashion of Generation)! We value your trust and want to ensure a transparent and positive experience for all our customers. To that end, we have established the following policies to govern your use of our website, as well as our return and refund procedures.

Please take a moment to review these policies carefully. By using our website and purchasing our products or services, you agree to abide by these terms and conditions. If you have any questions or concerns about our policies, please don't hesitate to contact our dedicated customer service team at 1313fog@gmail.com/+91 98584 00013.

No Guarantee Warranty

1. No Warranty on Clothing Items

2. Product Quality

All products sold in our store are provided "as is" with no warranties or guarantees of any kind.

While we strive to ensure the highest quality of our clothing, we do not guarantee against defects or issues that may arise after purchase, including but not limited to wear and tear, color fading, or fabric damage.

3. Return and Exchange Policy

Please refer to our Return and Exchange Policy for details on how to return or exchange items. We handle returns and exchanges as per our store policy, but do not offer warranties on clothing items.

4. Measurement and Fit

We recommend checking size guides and trying on items before purchase to ensure proper fit. We do not guarantee the fit of clothing and are not responsible for alterations or adjustments.

5. Care Instructions

Follow the care instructions provided with your clothing to maintain its condition. We do not guarantee the longevity of items if care instructions are not followed.

6. No Liability for Loss or Damage

We are not liable for any loss or damage to clothing items after purchase, including but not limited to damage during washing, accidental damage, or loss of items.

7. Final Sale Items

Items marked as final sale are not eligible for return, exchange, or warranty.

8. Changes in Policy

Our no guarantee warranty policy is subject to change without notice. Please review our policy regularly to stay informed of any updates.

Refund Policy

1. No Refund Policy

All sales are final. We do not offer refunds on any purchases made from our store.

2. Exceptions to the Rule

Refunds will not be issued for any items purchased, except as required by law or as specified in our return and exchange policy.

3. Return and Exchange

If you have an issue with your purchase, please refer to our Return and Exchange Policy. Exchanges may be available based on the terms outlined in our policy, but refunds are not provided.

4. Dispute Resolution

Any disputes or concerns regarding your purchase should be addressed through our customer service. We aim to resolve issues in line with our return and exchange policy, but refunds will not be issued.

5. Policy Changes

Our no refund policy is subject to change at our discretion. Please review our policy regularly to stay updated on any changes.

Exchange Policy

1. Exchange Eligibility

We offer an exchange policy of 7 days from the date of purchase. To be eligible for a return, the item must be in the same condition in which you received it. It must be unused and in its original packaging.

2. Exchange Process

To initiate an exchange, please contact our customer service team at 1313fog@gmail.com/+91 98584 00013. You will be provided with instructions on how to exchange the item. You are responsible for the cost of shipping the item back to us.

3. Exchange

Upon receiving the returned item and inspecting its condition, we will process your exchange.

4. Non-Returnable Items

Some items are not eligible for return, including:

  • Items that have been used or damaged after receipt.

  • Personalized or custom-made items.

  • Accessories like Socks, Watches, Shades, Belts etc. are none returnable

  • For hygiene reasons, items such as Underwear, Swimwear and accessories are not eligible for exchange unless they are faulty.

We aim to make your shopping experience with us as smooth and enjoyable as possible, and we are committed to providing quality products and outstanding customer service. If you ever have questions or need assistance, please don't hesitate to reach out to us.

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Thank you for choosing 1313FOG! We appreciate your trust and support and we look forward to serving you.

1313 FOG

#272, Near Gurudwara,

Chak Fateh Singh Wala,

Bathinda 151101 (Pb)

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