Have Questions About Our Policies?
Our customer service team is here to help you understand our policies and answer any questions you may have.
Understand our policies and guidelines
We want you to love your purchase! If you're not completely satisfied, here's what you need to know about returns.
You have 15 days from the date of purchase to return items. The item must be in its original condition with tags attached.
Items must be unworn, unwashed, and in original packaging. All tags must be attached and intact.
A valid receipt or proof of purchase is required for all returns. Keep your receipt safe!
Undergarments, swimwear, and discounted sale items cannot be returned for hygiene and policy reasons.
Bring your item and receipt to any FOG Fashion location
Our team will verify the condition and authenticity
Choose store credit, exchange, or refund (conditions apply)
Understanding our refund process and what to expect when returning items.
Refunds to credit/debit cards take 5-7 business days to appear in your account after processing.
Cash refunds are available immediately at the store for purchases made with cash.
Store credit is issued immediately and never expires. Can be used at any FOG Fashion location.
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Name, email, phone number, and address when you make a purchase or join our mailing list.
Transaction details, payment information, and purchase preferences to improve your shopping experience.
Cookies and analytics data to understand how you use our website and improve our services.
Request access to your personal data
Update or correct your information
Request deletion of your data
Unsubscribe from marketing communications
Please read these terms carefully before using our services or making a purchase.
By shopping at FOG Fashion, you agree to these terms and conditions. These terms apply to all customers and all purchases made at our stores or through our website.
FOG Fashion's liability is limited to the purchase price of the item. We are not responsible for any indirect, special, or consequential damages.
These terms are governed by the laws of Pakistan. Any disputes will be resolved in the courts of the jurisdiction where the purchase was made.
Our customer service team is here to help you understand our policies and answer any questions you may have.